Hidden Turkish Area Rug

Shipping Rates:

Shipping is free on orders over $120

Shipping Timeframe:

Our shipping times vary depending on the destination and the product(s)
you've ordered. Generally, we strive to process and dispatch orders within 24
hours (working days).

For USA orders, please allow 3-4 business days for express shipping.

For EU & UK orders, please allow 2-3 business days for express shipping.

Please note that these are estimated delivery times, and actual delivery may
vary due to factors beyond our control, such as customs delays or unforeseen
logistical issues.

Shipment confirmation & Order tracking:

Once your order has been shipped, you will receive a confirmation email with
tracking information to monitor the progress of your delivery.

Customs, Duties and Taxes:

CACALA is not responsible for any customs and taxes applied to your order.
All fees imposed during or after shipping are the responsibility of the customer
(tariffs, taxes, etc.).

If you have any specific concerns about the delivery of your order, feel
free to reach out to our customer support team.

Damage, Refund and Returns

Return Policy:

We want you to be completely satisfied with your purchase from Cacala. If you're not happy with your order for any reason, we offer a hassle-free return policy.

Conditions for Returns:

1. Initiating a Return: Contact us for return instructions and address.
2. Return Eligibility: should be within 30 days of order date, should be in original condition and packaging.
3. Return Shipping: will be paid by customer.

Refund Process:

Once we receive your returned item and it is inspected, we will process your refund. Please allow 5-10 business days for the refund to be credited back to your original payment method.

Exchanges:

If you need to exchange an item, please contact our customer support team. We'll guide you through the process and ensure you get the replacement item promptly.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement or refund.

Contact Us:

If you have any questions about our return policy, feel free to reach out to our customer support team!

Wholesale Orders:

At Cacala, we are pleased to offer wholesale opportunities for businesses and retailers looking to carry our products. Here are the key details about our wholesale program:

Minimum Order Quantity (MOQ):

• We require a minimum order quantity for wholesale purchases to ensure the best pricing and benefits for our wholesale partners. Please contact our wholesale team for specific MOQ details.

Wholesale Pricing:

• Wholesale pricing is available for qualifying businesses. To access our wholesale pricing list, please reach out to our wholesale team, and we will provide you with the necessary information.

Application Process:

• To become a wholesale partner, kindly complete our wholesale application form. Our team will review your application, and once approved, you'll gain access to our wholesale pricing and ordering system.

Shipping for Wholesale Orders:

• Shipping for wholesale orders will be calculated based on the size and weight of your order, as well as the destination. Our team will work with you to determine the most cost-effective shipping method for your specific needs.

Payment Terms:

• We offer flexible payment terms for our wholesale partners. Please discuss payment options and terms with our wholesale team when placing your order.

Customization Options:

• Depending on the products, we may offer customization options for wholesale orders. If you have specific requirements or would like to explore customization possibilities, please discuss this with our wholesale team.

Contact Us:

• For inquiries regarding wholesale orders or to start the application process, please contact our wholesale team.

We appreciate your interest in partnering with Cacala and look forward to the opportunity to serve your business needs.