FREQUENTLY ASKED QUESTIONS

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Ordering from Cacala.com:

We strive to provide you with a smooth and enjoyable shopping experience. To order an item:

    • Click on the product category that you wish to browse.
    • Select your item, add it to your cart.
    • Follow the checkout process when you are ready to place your order.
    • We will send your confirmation order number, and keep you updated on shipping and tracking information via the email address that you provide us with.

*Please provide us with a current, valid email address so that we can keep you updated on the status of your order. We will never spam or sell your information. We request your email simply so that we can provide you with shipping and tracking information.

Checking the status of your order:

We will provide you with shipping and tracking information as soon as your order has shipped. Please provide us with a current email address so that we may keep you updated. The tracking number will show you the progress of your order and the estimated time of arrival.

*Please note that it may take up to 5 business days from the time your order is scanned by the carrier until you have updated information.

We make tracking your order a breeze! We provide a tracking number for all items purchased. You can follow your shipment online with this number.

Changing or Canceling an order:

Please contact us at info@cacala.com so that we may assist you. We are a small, family-owned company and we make every effort to provide you with the highest quality products and customer service. Our friendly team is here to help you!

*We will happily assist you with changing or canceling an order while it is still in our hands. We are unable to provide any changes or cancellations after orders have been shipped.

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