FAQ

Returning an item:

Our hassle-free return policy allows returns for up to a full month after purchase. Unfortunately, we cannot accept any returns past 30 days. To be eligible for a full refund on any item:

• Item must be returned within 30 days or less (exceptions are made for Holiday shopping).

• Item must be unused and in the same condition that you received it.

• Item must be returned in its original packaging.

• Sending a gift? Let us know and we will provide an order number or proof of purchase for any gift items to make returns easier. This information must be included when requesting a return.

• Clearance items: Please note that items sold as clearance cannot be returned.

Please contact us at info@cacala.com before sending your return item so that we may assist you. Our stellar customer service team is here to help.

Extended return period for Christmas gift purchases:

You can enjoy stress-free gift shopping with us – items that are purchased as gifts from November 15 – December 31 may be returned until January 10. Let us know that the item is a gift, and we will happily provide proof of purchase to make returning an item easier for yourself or the recipient.

Our Easy Exchange Policy:

We have an intensive quality-control process at Cacala, however, mistakes can sometimes happen. Our products are crafted by hand, not mass-produced. Cacala items are hand-made by skilled artisans – and humans can slip-up once-in-awhile. If you receive a defective or damaged item, simply contact us at info@cacala.com so we may assist you with a return or exchange. Please include clear photos of the defect/damage to help us determine the cause of the issue. We are a family-owned company, providing amazing products and customer service is one of our highest priorities.

Where to send returns or exchanges:

Please contact us at info@cacala.com to arrange a return or an exchange. Our stellar customer service angels are available to assist you in making your return or exchange a smooth and speedy process. We offer free shipping when sending our items, however, the customer is responsible for shipping rates on returns or exchanges. We provide a 100% full refund price on all eligible items. Please read our return policy to check eligibility requirements.

When to expect your refund:

Our team will begin the return process as soon as the item is received. We will send you an email update letting you know that we have received your return item. Normal processing times are 2-4 business days. Refund times may vary depending on your payment provider. Refunds typically appear within 6-10 business days. Please contact us at info@cacala.com with any questions or concerns.

Delivery Times and Processing:

At Cacala we make every effort to get your order to you as quickly as possible. We promptly ship most items within 1-2 days, Mondays through Saturdays. Due to our commitment to ethical trading practices and our worker’s welfare, we are closed for public holidays. Please provide us with your current email address at checkout so that we can notify you of the shipping date and tracking information. Most packages are shipped with signature required for your safety. These are the average shipping times:

• U.S.A.: 3-4 business days.

• Canada: 4-5 business days.

• U.K.: 4-5 business days.

• Australia: 4-5 business days.

*Please note that due to unexpected circumstances, Covid-19, and during holidays, shipping times can be delayed. This is unfortunately out of our control. Please allow up to 12 days for your products to arrive. You may contact us at any time before your order has shipped if you would like to change or upgrade your shipping preferences.

Please feel free to contact us with any questions at info@cacala.com. Our friendly customer service staff is standing by, we are always happy to assist.

*We do not ship to P.O. boxes.

Tracking your shipment:

We ship all orders as quickly as possible - processing time is typically 1-2 business days. You can modify or upgrade your shipping preferences up until the order leaves our hands. We make keeping track of your order simple – we will notify you via email as soon as your items have shipped. We provide the tracking number so that you may check back as often as you like for tracking updates and current information. Please provide us with a current email address so that we can keep you updated.

You can track your items here: (provide link)

*We will never spam or sell your information – we request your email simply so that we can provide you with a tracking number for your purchase.

Shipping Rates:

We offer FREE EXPRESS SHIPPING on orders over $50.00 in the U.S., Canada, and Europe.

*Shipping charges may apply to a few remote areas.

International Shipping:

Cacala is a worldwide business. Local and international rates are as follows:

• United States, Canada, and Europe : Free shipping on orders over $50.00

• Oceania – Australia: Free shipping on orders over $100.00

• Worldwide: Free shipping on orders over $200.00

Please be aware that some countries have unique customs rules and regulations, we advise you to be aware of your local customs regulations. Cacala is not responsible for holds or additional charges incurred by customs.

Important notice concerning shipping times during Covid-19 Pandemic:

There may be delays to due border restrictions and other safety measures in effect during the Covid-19 pandemic. Cacala does not control these delays. For the most up-to-date information you can check here:

United States and Canada customers:

United States Postal Service: (link here)

Canada Post: (link here)

International Customers:

Cacala ships from Turkey. For the most accurate and up-to-date tracking information please check for updates via your national postal service. We do our best to get your items to you as quickly as possible, however tightening of borders due to Covid-19, holidays, and other unforeseen events can cause delays that are out of our control.

Customs Fees:

We do not charge additional fees - however rules and regulations can vary from country to country. Some countries add customs duties and taxes for shipping personal items. Please check your local regulations for information regarding your area. Unfortunately, we have no control over taxes and duties.

Our Location:

Cacala is proud to be an individually owned, small business located in Denizli, Turkey. Pestemal Turkish towels have been woven by hand for generations. From the beginning, Cacala has aimed to preserve the authenticity of both the manufacturing process and the final product. We support the time-honored tradition of local families working from home to create our beautiful Turkish towels by supplying local villagers with looms, allowing them to work from home. By shopping with us you are supporting an independently owned Turkish-based company committed to ethical trade, healthy (and happy) working conditions, and conserving the Earth’s natural resources. A percentage of all sales goes to funding education for the local children and villagers. Why is that important to you? By shopping at Cacala.com you are buying top-quality products while helping to make a positive impact on the planet, supporting the ethical treatment of workers, and providing educational funding for local students. Because we are an independently owned company (not a faceless mega-corporation) we strive to offer first-rate products and customer service.

Payment methods:

We make paying safe, secure, and easy! Cacala accepts all major credit/debit cards and PayPal.

Using PayPal without a PayPal account:

To use PayPal without opening a PayPal account, simply use any Debit/Credit card that is supported by PayPal.

*Acceptance of cards is up to PayPal’s discretion.

We keep your information safe:

We care about your privacy and go the extra mile to keep all your private information safe, secure, and private. Cacala.com leverages all the security capabilities of the Shopify infrastructure, which keeps your private data safe. We use the Secure Sockets Layer protocol (SSL) with an encryption key length of 128 bits – this is the highest level of online security that is commercially available.

Using coupon codes:

Our system is unable to accept more than one coupon code or discount code per order. Please feel free to use whichever code gives the highest discount.

Our products are made in Buldan/Denizli, Turkey – a region that is world- renowned in the fashion industry. This area is famed for producing unique, high-fashion textile products utilizing eco-friendly manufacturing processes. Authentic Turkish towels originated here - at Cacala we are proud to follow the time-honored traditions. Our Turkish towels are hand-made by our skilled artisans, and all our products are manufactured in Turkey. We are proud of both our products and our manufacturing process. Our manufacturing process is eco-friendly, we utilize recycled materials, and practice fair and ethical trade. Cacala products are top-segment products in the market and have earned the Standard 100 by Okeo-Tex certificate. This certificate is a globally recognized, standardized, mark of quality for textile products. Standard 100 by Okeo-Tex certifies that the products and the manufacturing of the products have met strict regulations regarding harmful chemicals. Our products are eco-friendly and safe.

Why regenerated cotton is the best for the planet and our products:

At Cacala we take protecting the earth’s natural resources seriously. A full 85% of all textile products are either burned or dumped into landfills in the United States every year. This is nearly 13 million tons of waste per year coming out of the U.S. - the amount of waste worldwide is staggering. Recycling these textiles helps to protect the environment. Textile waste is damaging to the planet – it can pollute clean water sources and ground soil, among other problems. Recycling reduces waste and dangerous toxins. Regenerated cotton is produced from recycled textiles and is the most environmentally friendly way to produce towels and other textiles. We take the recycled yarns and convert them into new yarns and textiles for use in producing our premium quality products. Our Standard 100 by Okeo-Tex certification is your guarantee that our products have met rigorous standards regarding harmful toxins and are manufactured in an environmentally friendly manner. Our machines are state-of-the-art, and our highly skilled professionals oversee the manufacturing process from start to finish. Our towels are woven by hand on looms – this is the way that has been used for generations to produce the highest quality Turkish Pestemal towels. We are an eco-friendly, socially conscious, and ethical trade company.

Benefits of towels made from recycled cotton yarn:

• Affordable. You can enjoy soft, fluffy, premium towels at reasonable prices. Recycling is not only good for the planet, it’s also great for your pocketbook! Using regenerated cotton to produce our yarns and textiles allows for lower manufacturing costs – at Cacala we pass these savings on to you.

• Nature-friendly. Producing new textiles (without recycling) requires the use of harmful dyes and other toxins. Using recycled textiles to produce new yarn eliminates these toxins. No toxins or harmful substances are used in producing our new line of regenerated Turkish towels. By utilizing regenerated yarn, we are helping to preserve the Earth’s dwindling precious natural resources. Dwindling resources are a major problem facing the planet today – you can help by purchasing eco-friendly products that do not pollute or strip natural resources. Our towels are ideal for allergy sufferers and those with sensitive skin – lack of toxins means lack of allergens. Cacala towels are free of chemicals, pollutants, and harsh dyes. No synthetic components are used in the creation of Cacala towels.

• Offers all the benefits of Premium towels. Our towels are soft, fluffy, and free of harmful chemicals, toxins, and dyes. We offer exceptional quality at affordable pricing.

• Eliminates harmful waste. Nearly 13 million tons of waste per year are created by dumping textiles – this is in the United States, alone! The amount of textile waste worldwide is staggering – at Cacala we help eliminate this waste by creating regenerated yarn out of recycled textiles. The resources on this planet are finite – at Cacala we are firm in our commitment to protecting the Earth’s precious natural resources. We utilize recycled materials to produce soft, fluffy, premium towels.

Cacala products are eco-friendly:

Environmentally and socially conscious companies like Cacala have been leading the way in taking viable actions to preserve natural resources. We make a positive impact on local communities by employing local villagers to weave our towels the way they have been woven for generations. A percentage of all profits are used to help fund local student’s educations. We avoid the use of harmful chemicals, toxins, and dyes. Our eco-friendly manufacturing process and use of recycled textiles allow us to produce premium towels while conserving natural resources. When you buy from Cacala, you are saving the planet and helping to fund children’s educations – one towel at a time.

Our textiles are durable:

Only the highest quality materials go into creating our products. Our top-quality regenerated yarns retain their softness, sheen, and beautiful look for a long period of time. Our towels are premium towels at affordable prices, and our quality materials last longer than the average recycled product. Turkish towels are lightweight and dry quickly- making them ideal for the shower, bath, beach, or poolside.

We recommend washing your Cacala Turkish towels at a maximum of 30 degrees. Tumble-drying is not recommended. Turkish towels are lightweight and dry quickly –for the best results, hang dry.

If the information that you are looking for is not on this page, contact us at info@cacala.com